Frequently Asked Questions
Welcome to our FAQ Page! Here, you’ll find a comprehensive list of general questions and answers about our services. For more detailed information on specific topics, simply click on the relevant section to be redirected to our topic-specific FAQs. This structure is designed to help you quickly find the answers you need and navigate to detailed information about particular aspects of our services with ease. Explore the general FAQs and dive deeper into the specifics by selecting the topics that interest you.
BacktestPro is a platform that offers a range of tools and services for traders, including trading indicators, robots, signals, and strategy optimization services. We help traders improve their performance and make more informed decisions.
You can create an account by clicking the “Sign Up” button at the top of our homepage. Fill in the required information, and you’ll receive an email to verify your account.
Yes, we use industry-standard encryption to protect your personal and payment information. Our website and transactions are secured using SSL to ensure your data is safe.
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways. Full details are available at checkout.
To reset your password, click on “Forgot Password” on the login page, enter your registered email, and follow the instructions in the email we send you.
Yes, you can update your personal details, email, and password by logging into your account and navigating to the “Account Settings” section.
Yes, we periodically offer promotions and discounts on our products and services. To stay updated, subscribe to our newsletter or check our “Offers” page.
You can reach our customer support team via email, live chat, or phone. Visit our Contact Us page for full details.
Our refund policy varies by product and service. Please review our Refund Policy page for specific details, or contact support for more information.
Yes, we provide custom solutions based on individual trader requirements. If you have specific needs for indicators, robots, or strategies, please contact us to discuss how we can assist.
Not for the time being. However, we are exploring the possibility of introducing one in the future. Stay tuned for updates!
Yes, we offer both! You can subscribe to our newsletter at the bottom of our homepage to receive regular updates, news, and trading tips. We also have a blog with educational content and market insights.
You can find tutorials and guides in the Support section of our website. We offer video tutorials, articles, and documentation to help you make the most of our products and services.
We welcome feedback from our users! You can share your suggestions by contacting our support team via email or using the contact form on the Contact Us page.
Yes, we offer a variety of educational resources, including articles, video tutorials, and webinars to help both beginners and experienced traders improve their skills.
Absolutely! BacktestPro is designed to cater to traders of all levels. Our products come with user-friendly guides, and we provide support to help you get started.
Yes, our website is fully responsive and can be accessed from any mobile device. You can also use our tools on mobile versions of trading platforms like MetaTrader if supported by your broker.
Currently, we provide support in French, English and Chinese. However, we are constantly working on expanding our language support to serve a wider audience.
Our services and customer support operate primarily in London time zone, but our online tools and signals are available 24/7, depending on market hours.
You can stay informed about new features, products, and updates by subscribing to our newsletter, following our social media accounts, or visiting our blog.