We value transparency and aim to provide clear guidelines regarding payments and refunds for our services and products. Please read the following policy carefully to understand your rights and obligations when engaging with our offerings.

1. Automation Services:

• Non-Refundable Upon Completion: Once an automation project is completed to the agreed specifications and delivered to you, it is non-refundable. This is due to the custom nature of automation work, which involves significant time, effort, and resources tailored specifically to your needs.

• Partial Refund for Incomplete Work: If we fail to deliver the automation project as per the agreed specifications or the project cannot be completed due to technical reasons on our end, a partial refund will be provided. The refund amount will be calculated based on the proportion of work completed and the resources invested up to the point of termination.

2. CodeCraft Package (Automation, Backtesting, and Optimization):

• Non-Refundable Upon Meeting Requirements: The CodeCraft package, which includes automation, backtesting, and optimization services, is non-refundable once all specified requirements have been fulfilled. This includes the successful delivery and performance of the automated trading strategy, backtested results, and optimized settings.

• Partial Refund for Unmet Requirements: If the CodeCraft package does not meet all the agreed-upon requirements, a partial refund may be issued. The amount will be determined based on the unmet deliverables and the overall impact on the project’s success.

• Penalty Refund for Deadline Exceedance: We understand the importance of timeliness in trading strategy development. Therefore, if we fail to meet the agreed deadline for delivering the CodeCraft package, an additional refund will be provided as a penalty. The amount of the penalty refund will be negotiated based on the delay and any inconvenience caused.

3. Trading Indicators and Trading Robots:

• Non-Refundable Purchases: All sales of trading indicators and trading robots, whether through rental or purchase (including the acquisition of source code), are final and non-refundable. This policy is in place due to the digital and intellectual nature of these products, where access to proprietary algorithms and strategies cannot be revoked once shared.

4. Trading Signals:

• Refundable Before Use: You may request a refund for purchased trading signals if you have not yet started following our trades. This provides you with the flexibility to opt-out before engaging with the service.

• Non-Refundable After First Trade: Once you begin executing trades based on our signals, the service becomes non-refundable. This is because the value of the service is immediately realized upon the execution of the first trade, and our responsibility is to provide continuous and reliable signals thereafter.

5. Backtesting Servers:

• 7-Day Refund Policy: You are entitled to a full refund for backtesting servers within 7 days of purchase, provided the server is returned in the condition it was received. This allows you to evaluate the server’s performance and compatibility with your needs.

• Return Process and Conditions:

  • Inspection Upon Return: Upon receiving the returned server, we will conduct a thorough inspection to ensure that no damage has been inflicted during your usage. The refund process will commence only after this inspection is completed.

  • Damage Reporting: If you receive a server that is damaged upon delivery, you must immediately contact us with detailed proof of the damage (including photographs or videos). Failure to report such damage promptly will be taken as an indication that the damage occurred while in your possession, and no refund will be issued.

  • Refund Denial for Damaged Returns: If the server is returned with any damage not reported at the time of delivery, you will be held responsible, and the refund will be denied. We strongly encourage careful handling and prompt communication to avoid disputes.

6. General Terms:

• Payment Methods: We accept payments through secure online payment gateways, bank transfers, or other methods as specified on our website. All payments must be made in full before the commencement of any service or delivery of products.

• Dispute Resolution: In the event of a dispute regarding payments or refunds, we encourage open communication to resolve the matter amicably. If a resolution cannot be reached, the dispute may be escalated to appropriate legal channels.

• Contact Information: For any questions or concerns regarding this Payment and Refund Policy, please contact us. We are committed to addressing your inquiries promptly and professionally.

By engaging with our services or purchasing our products, you agree to this Payment and Refund Policy. We reserve the right to modify this policy at any time, and any changes will be posted on our website. It is your responsibility to review this policy periodically.